Archive for the ‘Communication’ category

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class="post-2880 post type-post status-publish format-standard hentry category-building-trust category-business-development category-communication category-customer-relationships category-leadership category-management category-networking tag-business tag-communication tag-customer tag-development tag-future-leaders tag-relationships tag-success">

Five ways to be better at Customer Relationships

February 27th, 2018

How to build better Customer Relationships

 

I was asked to take part in a panel discussion recently where the key theme was “Being Better at Business”. My focus for the session was how to be better at Customer Relationships. It was a subject that caught the imagination of the participants at the time so I thought that it would be worth creating a blog post on the same subject.

So here goes; 5 Ways to be better at Customer Relationships;

» Read more: Five ways to be better at Customer Relationships

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The art of Networking – connecting with people

May 11th, 2016

NetworkingNetworking is mostly about connecting with people and building effective relationships with them and since any business is reliant on connecting with people, even on-line businesses, this is a crucial subject for any entrepreneur and business owner to focus on.

If you’re short on time to read the full article, here’s some tips to help you get the most out of your next networking opportunity;

» Read more: The art of Networking – connecting with people

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class="post-2815 post type-post status-publish format-standard hentry category-building-trust category-communication category-general category-leadership category-management category-supervising category-teams category-working-together tag-better-relationships tag-communication tag-giving-feedback tag-individuals tag-leadership tag-management tag-teams">

Emotional Intelligence and what it can mean for you

April 8th, 2016

Emotional Intelligence and you

Emotional intelligence (EI) is our ability to understand and manage emotions in ourselves and in others. EI is a major factor in your personal and professional perceptions and interactions and is now becoming a more preferred method for evaluating employee credentials than simply looking at their IQ.

» Read more: Emotional Intelligence and what it can mean for you

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What Executive Coaching can do for you

October 1st, 2014

 

Leader1In today’s competitive markets, business executive are put under an increasing amount of pressure. With so many key responsibilities and areas to manage, it leaves them with very little time and energy to devote to developing themselves as leaders and creating best management practices.

Something that is becoming increasingly more popular as a way of allowing individuals to take the step towards bettering themselves and their companies is executive coaching. Here we will provide an explanation of executive coaching and what it can do for you as a leader.

 

 

» Read more: What Executive Coaching can do for you

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What’s causing unproductive meetings?

June 27th, 2014

How to have better meetings

I’ve written a few posts over the years Evaluating Meetings, Planning a meeting using PPO and Leading Meetings Effectively. Meetings are a fundamental part of business life, whether you are a small company or a large international organisation, meetings are intended as a way of communicating, sharing information, decision making and as a vehicle for perhaps delegating tasks that need to be done. This post is meant to go some way to answer the question; What’s causing unproductive meetings in our working environment today?

Meetings take up a considerable amount of our time, but for most organisations the actual ‘cost’ of meetings is simply lost or never thought about in real terms. Have you ever stopped to work out the actual cost to the organisation of a meeting? The next time you’re sitting in a meeting, take a moment to work out an estimate of the cost to the organisation. Think about how much time is being spent. Think about the average salary sitting round the table or “on the call”. Think about the loss of productivity whilst people are in the meeting. Or maybe think about the “loss of potential customer contact” whilst you’re in the meeting. In this technological age where teleconferences and video conferencing is becoming more prevalent, providing new distractions and opportunities to not focus on the task at hand.

The truth is that many meetings that you attend are about as useful as a chocolate teapot is for making tea. (Mind you, you can always eat it!)

» Read more: What’s causing unproductive meetings?

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Neuroscience – Mind Blown

May 9th, 2013

I have a particular fascination for Neuroscience and understanding how the brain impacts on our behaviours, so this info graphic caught my eye the other day and I thought that I’d share it with you on my blog. It’s fundamentally a simplified and exploded view of the human brain detailing which parts of the brain controls which parts of the body as well as our emotional response to events that we encounter.

» Read more: Neuroscience – Mind Blown

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20 more tips for Time Management

April 8th, 2013

TimeFurther to our earlier posting 20 Tips for Managing Time, Here are 20 more tips to help you be more effective in the way that you plan you day, week, month year.

 

TiMe Management is one of those topics that we can all find difficult to address at times. Am I perfect at managing my time or planning my day, no I’m not, but I do use the tools and tips below to help plan my day and manage my time more effectively. The key to changing most behaviour is awareness, so be aware of when you’re not effectively using your time, and then do something about it!

 

So to help you, pure and simple here is a list of 20 tips for managing time and setting yourself up for a productive day.

 

» Read more: 20 more tips for Time Management

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Leading Meetings Effectively

March 27th, 2013

Do you regularly plan, organise or lead meetings either with your team or clients? Do you want a way of leading meetings effectively?Leading Meetings Effectively

 

If so, below you will find some top tips for leading meetings effectively to ensure that you are getting the maximum value from everyone that is present. After all, meetings are an expensive use of everyone’s time, so make them effective, make them work for you and your team.

 

» Read more: Leading Meetings Effectively

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20 Tips for Time Management

March 20th, 2013

timeTime Management or as I prefer to call it TiMe Management is one of those topics that we can all find difficult to address at times. Am I perfect at managing my time or planning my day, no I’m not, but I do use the tools and tips below to help plan my day and manage my time more effectively. The key to changing most behaviour is awareness, so be aware of when you’re not effectively using your time, and then do something about it!

 

So to help you, pure and simple here is a list of 20 tips for managing time and setting yourself up for a productive day.

 

» Read more: 20 Tips for Time Management

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Planning a meeting – Use PPO!

March 11th, 2013

Essential Meeting Skills

How frustrating is it when your meetings don’t run to time?

How frustrating is it when you receive an invitation to a meeting and it’s not clear what will be discussed or the purpose of the meeting is not clear?

Well, if you use three little letters when planning a meeting or asking questions about the meeting you will be able to gain this much needed clarity.

 

The three letters are P P O and they stand for;

» Read more: Planning a meeting – Use PPO!