Posts Tagged ‘Future Leaders’

How to build better Customer Relationships

I was asked to take part in a panel discussion recently where the key theme was “Being Better at Business”. My focus for the session was how to be better at Customer Relationships. It was a subject that caught the imagination of the participants at the time so I thought that it would be worth creating a blog post on the same subject.

So here goes; 5 Ways to be better at Customer Relationships;

» Read more: Five ways to be better at Customer Relationships

Over the last few years executive coaching has enjoyed growing popularity in the world of staff development. It’s no-longer viewed as solely the domain of senior management or simply for staff requiring remedial development (“to get them back on-track”). It is becoming regarded as an essential tool for developing both existing managers and new ‘high potential’ staff alike.

However, despite this growing popularity, many common misconceptions still exist. These mainly revolve around the nature of the work that executive coaches do and the results they’re expected to achieve.

» Read more: Executive coaching: Common Misconceptions

I have a particular fascination for Neuroscience and understanding how the brain impacts on our behaviours, so this info graphic caught my eye the other day and I thought that I’d share it with you on my blog. It’s fundamentally a simplified and exploded view of the human brain detailing which parts of the brain controls which parts of the body as well as our emotional response to events that we encounter.

» Read more: Neuroscience – Mind Blown

Do you enjoy giving presentations or doing 60 second introductions at networking events? If your response is no, you’re not alone!

» Read more: Powerful Presentation Delivery Tips #1

The ABCD of Trust

Trust is something that I hold in very high regard, indeed I would say it is crucial to me and the relationships that I have. I need to feel that I’m trusted and I need to feel that I can trust, be that an individual, a team or an organisation.
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I’m sure like me that you’ve walked away from many deals, purchases, sales because of a lack of trust in the person that you’re talking too. Sometimes you are quite clear as to your reasons why, at other times there is just ‘something’ that you can’t quite identify.

‘ » Read more: TRUST The foundation for effective relationships

In a previous blog entry (Performance Management – Managers need to be role models) I discussed the significance and importance of Performance Management in a team or organisation and, in particular, looking at the role of the leader or manager in doing so. But what are the consequences of not addressing performance issues that arise, how might this lack of action impact on the other team members or individuals around them? How might it begin to impact on the team, the company and your customers for example? Here are some ideas to consider;

   » Read more: Performance Management – The impact of not addressing issues

I caught up with my friend the other day, the one who told me of the new team leader who had got off to a shaky start with her team (See my previous blogs post: A New Manager). Well, it transpires that this new team leader is also not that understanding when it comes to Performance Management either. It seems that she still has some way to go in her development as a manager!

“Be the change you want to see….”

» Read more: Performance Management – Managers need to be role models