Archive for the ‘Building Trust’ category

Sales Training should be seen as a reward, not a punishment

October 4th, 2019

Does your sales team need a service?

By David Foster, Sales Trainer and Coach


So, lets start off with a bit of an analogy, for instance the purchase of a new car… Sales Training as a reward. Team leader handshaking employee congratulating with


You spend some money (maybe a lot) and invest in a car to help you do your job. I expect, like me that you want and need to keep it running well by keeping it serviced and maintained. If you don’t maintain it, it could well let you down, usually at a crucial time: Perhaps that first visit to a potential big new client that you’ve been chasing for ages! Anyway, you don’t want it to let you down at a crucial time so you keep it maintained, serviced and updated (these days with the latest software) to keep it running smoothly and efficiently.


So, if your car needs to support you and helps you do your job.. what about your sales team? What maintenance or support do you provide for them? Do they need a service or an update?

» Read more: Sales Training should be seen as a reward, not a punishment

Five ways to be better at Customer Relationships

February 27th, 2018

How to build better Customer Relationships


I was asked to take part in a panel discussion recently where the key theme was “Being Better at Business”. My focus for the session was how to be better at Customer Relationships. It was a subject that caught the imagination of the participants at the time so I thought that it would be worth creating a blog post on the same subject.

So here goes; 5 Ways to be better at Customer Relationships;

» Read more: Five ways to be better at Customer Relationships

The art of Networking – connecting with people

May 11th, 2016

NetworkingNetworking is mostly about connecting with people and building effective relationships with them and since any business is reliant on connecting with people, even on-line businesses, this is a crucial subject for any entrepreneur and business owner to focus on.

If you’re short on time to read the full article, here’s some tips to help you get the most out of your next networking opportunity;

» Read more: The art of Networking – connecting with people

Emotional Intelligence and what it can mean for you

April 8th, 2016

Emotional Intelligence and you

Emotional intelligence (EI) is our ability to understand and manage emotions in ourselves and in others. EI is a major factor in your personal and professional perceptions and interactions and is now becoming a more preferred method for evaluating employee credentials than simply looking at their IQ.

» Read more: Emotional Intelligence and what it can mean for you

A New Manager ……….

July 12th, 2010

I was having a conversation with a friend of mine yesterday who was telling me about a new Manager within their organisation. Following a re-structure this person has been appointed to the newly created role of Area Manager and is responsible for 2 or 3 teams spread across a geographical area.

The story continued in that the new Area Manager has now been in position for approximately 5 weeks and to date there has been no contact with their new team(s) either individually or collectively. It appears that the only way to get to meet with the new manager is to phone them direct and ask for an appointment in their diary.

» Read more: A New Manager ……….