Posts Tagged ‘Communication’

TRUST The foundation for effective relationships

July 16th, 2012

The ABCD of Trust

Trust is something that I hold in very high regard, indeed I would say it is crucial to me and the relationships that I have. I need to feel that I’m trusted and I need to feel that I can trust, be that an individual, a team or an organisation.

I’m sure like me that you’ve walked away from many deals, purchases, sales because of a lack of trust in the person that you’re talking too. Sometimes you are quite clear as to your reasons why, at other times there is just ‘something’ that you can’t quite identify.

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Performance Management – The impact of not addressing issues

March 29th, 2011

PM - The impact of not addressing issues




In a previous blog entry (Performance Management – Managers need to be role models) I discussed the significance and importance of Performance Management in a team or organisation and, in particular, looking at the role of the leader or manager in doing so. But what are the consequences of not addressing performance issues that arise, how might this lack of action impact on the other team members or individuals around them? How might it begin to impact on the team, the company and your customers for example? Here are some ideas to consider;

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Email – Do’s and Don’ts

January 26th, 2011

Some simple tips for using emailSome tips to help you get the best out of emails and avoid some of the pitfalls


A simple list of Do’s and Don’ts that might come in handy when using email as a communication tool.

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7 Principles for Leaders in Managing Transitions

January 24th, 2011

A simple checklist that will be useful for any leaders or managers who are currently managing transitions or changes within their team or organisation.

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Top Tips for managing change and transition

January 21st, 2011

Here is a list of top tips to help you when managing change and transition either in your personal life or your professional life;

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Business Email Communication Tips

January 19th, 2011

As many of us use email on a very regular basis for our business I thought that it might be useful to provide some Business Email Communication tips to consider when writing them.

So….. here is a simple way to make sure that when you’re writing emails to anyone that it has the IMPACT that you want it to have;

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Feedback; It’s a gift, you choose what to do with it…….

December 30th, 2010

Feedback its a gift, you choose what to do with it

Let me start this blog with a bit of a story (just bear with me here)……

A few years ago we were on holiday with some friends who had a young son and to keep him occupied they had brought along a kit for him to make bracelets. One quiet afternoon he decided to make everyone a friendship bracelet. He spent ages selecting the materials, choosing the design and then making each one. He then took great pride and pleasure in giving each of us our own individual bracelets. Whilst it was a lovely idea, with lots of thought, care and attention going into the making of it, the skills didn’t quite match up to the intention and well… it wasn’t the best bracelet that I have ever seen. However the thought behind it was wonderful and meant a lot to me. Here was someone who had taken the time effort and trouble to think about, make and give me something.

» Read more: Feedback; It’s a gift, you choose what to do with it…….

Evaluating Meetings – Meeting Nightmares!

July 23rd, 2010

Meetings seem to always be a hot topic of conversation on the web with quite a few comments on Twitter and other platforms about how dire they are etc. All this chatter got me thinking about some of the meetings that I had been in that had been well run and then some of the meetings that had ‘lost there way’ and not been very successful at all. Meetings are expensive and time consuming, yet we don’t often think about how much meetings are actually costing our businesses. How often have you stopped to think about the actual value that your meetings create? Of even if they were actually necessary in the first place. That then led me to start thinking about how we could be Evaluating Meetings from now on?

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A New Manager ……….

July 12th, 2010

I was having a conversation with a friend of mine yesterday who was telling me about a new Manager within their organisation. Following a re-structure this person has been appointed to the newly created role of Area Manager and is responsible for 2 or 3 teams spread across a geographical area.

The story continued in that the new Area Manager has now been in position for approximately 5 weeks and to date there has been no contact with their new team(s) either individually or collectively. It appears that the only way to get to meet with the new manager is to phone them direct and ask for an appointment in their diary.

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Characteristics of Ineffective Teams

July 8th, 2010

Ineffective teamsFollowing on from my previous posting about Successful Teams, I got to thinking about teams that are not so successful. Luckily for me I have not worked in any that I would call truly ineffective teams but I have worked in one or two that could be described as dysfunctional on occasion!


Anyway it got me thinking about what particular Characteristics you would be likely to see in an Ineffective Team. I came up with the following;

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