Business Email Communication Tips

January 19th, 2011 by Martin Smith Leave a reply »

As many of us use email on a very regular basis for our business I thought that it might be useful to provide some Business Email Communication tips to consider when writing them.

So….. here is a simple way to make sure that when you’re writing emails to anyone that it has the IMPACT that you want it to have;


I = Intent

What do you want to achieve as a result of sending the email?


M = Medium

Is email the best medium to achieve your intent?


P = Profile

How do you want to profile yourself to others?


A = Assumptions

Is there anything you have assumed about your recipients that might not be correct?


C = Craft

Craft your message to be read easily


T = Them

Before you send an email imagine you are them and re-read it!

Thinking about these simple headings as you are writing your emails will help you get better results. Good luck 


Martin Smith Learning and Development Ltd is a specialist consultancy working with leaders at all levels to improve their relationships with the people that they interact with both internally and externally to the company. We work with organisations, teams and individuals to identify how they can get the best from their people. We have experience spanning diverse industries and encompassing sectors such as engineering, design, customer service, finance, supply chain, sales and procurement.


To discuss how Martin Smith Learning and Development Ltd can help you and your business please contact us;


Phone; 07702110676,      Email; [email protected]     Web;



  1. Annonymous says:

    Terrific work! This is the type of information that should be shared around the web.

  2. Katrin says:

    I rarely leave a response, however I looked at a few of the comments
    here Email Communication Tips

  3. Edgar says:

    This website was… how do I say it? Relevant!
    ! Finally I’ve found something which helped me. Kudos!

  4. Finley says:

    Hi! Would you mind if I share your blog with my twitter group?
    There’s a lot of people that I think would really enjoy your content. Please let me know. Many thanks

  5. martin says:

    Hi Finley, you’re welcome to share my blog with your twitter group as long as proper accreditation and reference is given.

    Many thanks


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