Posts Tagged ‘feedback’

Performance Management – The impact of not addressing issues

March 29th, 2011

In a previous blog entry (Performance Management – Managers need to be role models) I discussed the significance and importance of Managing Performance in a team or organisation and, in particular, looking at the role of the leader or manager in doing so. But what are the consequences of not addressing performance issues that arise, how might this lack of action impact on the other team members or individuals around them? How might it begin to impact on the team, the company, your customers for example? Here are some ideas to consider;

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Feedback; It’s a gift, you choose what to do with it…….

December 30th, 2010

Let me start this blog with a bit of a story (just bear with me here)…… A few years ago we were on holiday with some friends who had a young son and to keep him occupied they had brought along a kit for him to make bracelets. One quiet afternoon he decided to make everyone a friendship bracelet. He spent ages selecting the materials, choosing the design and then making each one. He then took great pride and pleasure in giving each of us our own individual bracelets. Whilst it was a lovely idea, with lots of thought, care and attention going into the making of it, the skills didn’t quite match up to the intention and well… it wasn’t the best bracelet that I have ever seen. However the thought behind it was wonderful and meant a lot to me. Here was someone who had taken the time effort and trouble to make and give me something. In fact, it meant so much to me that I still have it, although it now adorns the gear lever in my car, yet I often think about who made it and where we were at the time whenever I look at it.

 

In my view feedback is like my bracelet -the person giving the feedback will have spent time, energy and given some thought to the feedback they want to give you and will why they want to give it to you. It is my belief that very few people set out with the intention of upsetting others and it is therefore likely that they will also have your interests at heart, especially if they know you well and care about you as a friend and / or colleague.

» Read more: Feedback; It’s a gift, you choose what to do with it…….

Performance Management – Managers need to be role models

September 16th, 2010

I caught up with my friend the other day, the one who told me of the new team leader who had got off to a shaky start with her team (See my previous blogs post: A New Manager). Well, it transpires that this new team leader is also not that understanding when it comes to Performance Management either. It seems that she still has some way to go in her development as a manager!

Now, in my experience, all leaders and managers, but especially senior ones should ‘be’ what they expect their staff to ‘be’. In other words they should be role models of the behaviour and skills that they want their staff to demonstrate and use. Now, presumably the performance of your staff and company are interlinked (they have been in all the organisations that I have worked in) and thus there is an intrinsic need to achieve the best performance that you can from your team. It follows therefore that if you want your managers to support and improve their staff performance, you should be using and demonstrating that same behaviour when you work with them.

  

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Challenging Negative Behaviour

July 13th, 2010

It is always difficult to tackle negative behaviour in a positive way that corrects the issue without causing resentment and / or damage to the relationship.

The BIFF model is one of the simplest and most effective ways of guiding your approach to the situation that I have come across.

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Successful Teams

June 18th, 2010

In my experience a successful team is something special to work in and I have been privileged to work in a few over the years as well, and that got me thinking; Just what was it that made the team successful and very special to be a part of?

Here are some ideas that I came up with;

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